FAQs

I want to know the price of the ticket.

Please check each performance page.
*There are some tickets whose prices are announced only in stores. In that case, please confirm the price at the store.

Is there a purchase fee?

Basically, there is no charge, but it may be charged depending on the performance.

How do I pay?

Only cashless payment (credit card, QR, e-money) is supported.

Can I always purchase tickets listed in today's lineup?

We have some available, but they may be sold out at the time of your visit. Please understand.

Can I make reservations and purchases on the website?

You cannot reserve or purchase on the website. Please purchase in-store.

If I purchase two or more tickets, can I reserve seats next to each other?

If available, we will show you seats next to each other, but this may not be possible due to availability.

I've lost my tickets. Is it possible to replace them?

Under no circumstances will tickets be reissued after purchase.

I purchased a ticket but want to change to another date/performance.

Under no circumstances will tickets be changed after purchase.

Do you purchase tickets/voucher for resale?

Sorry, we do not offer that service.

Do you sell gift certificates or shareholder gift certificates?

Sorry, we do not offer that service.

My group/company would like to sell tickets through TKTS. Who would I contact about that?

You can find details here:

When are we able to check the lineup of available tickets on the website?

The lineup on the website is updated every morning at 9am. Please check the Special Deals page for more details.